This skill describes the ability to apply the knowledge and skills in demonstrating the organization’s service vision, and recognizing the role that one plays in contributing to the service vision towards greater customer satisfaction. It involves having knowledge of organization’s vision mission and values and being able to demonstrate service delivery methods in line with the organization’s vision mission and values as well as monitoring own performance.
This skill describes the ability to apply the knowledge and skills in demonstrating service leadership. At the end of the programme, learners should be able to:
This programme is targeted for:
Synchronous e-learning – 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment.
Course Reference Number: TGS-2019504426
EDUQUEST INTERNATIONAL INSTITUTE
UEN Number: 200721365K
Type | Category of Individuals | ||
Singapore Citizens, Singapore Permanent Residents and Long Term Visit Pass Plus (LTVP+) holders | Employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above | SME-sponsored local employees (i.e Singapore Citizens and Singapore Permanent Residents) | |
Funding Source | |||
SkillsFuture Funding (Baseline) SkillsFuture Mid- Career Enhanced Subsidy SkillsFuture Enhanced Training Support for SMEs | SkillsFuture Mid- Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs | |
Up to 50% of Course Fees | Up to 70% of Course Fees | Up to 70% of Course Fees | |
Total Course Fee | $180.00 | $180.00 | $180.00 |
GST (9%) valid from 1 Jan 2024 | $16.20 | $16.20 | $16.20 |
Net Fee after subsidy (Incl. of 9% GST) valid from 1 Jan 2024 | $106.20 | $70.20 | $70.20 |
No schedule information available
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