Service Leadership Level 1 (SFw) (Synchronous e-learning)

Course Overview

This skill describes the ability to apply the knowledge and skills in demonstrating the organization’s service vision, and recognizing the role that one plays in contributing to the service vision towards greater customer satisfaction. It involves having knowledge of organization’s vision mission and values and being able to demonstrate service delivery methods in line with the organization’s vision mission and values as well as monitoring own performance.

Learning Outcomes

This skill describes the ability to apply the knowledge and skills in demonstrating service leadership. At the end of the programme, learners should be able to:

• Recognize the role that one plays in contributing to the organization’s vision, mission and value.
• Demonstrate service delivery in accordance with the organization’s vision mission and values.
• Monitor own performance to ensure consistency with the organization’s vision, mission and values.

Who should attend

This programme is targeted for:

• Customer service personnel
• Front line service staff

Mode of Delivery

Synchronous e-learning – 100% e-learning in Synchronous mode via webinar / video conferencing with e-assessment.

Provider Details

Course Reference Number: TGS-2019504426
EDUQUEST INTERNATIONAL INSTITUTE
UEN Number: 200721365K